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Frequently asked questions

General

What does "unlimited graphic mean"?


Orama’s unlimited graphic design plans include unlimited requests and unlimited revisions. This means that you can make as many requests as you’d like, and we’ll work through them according to the timeframe of your plan.


Requests will be completed in the order you submit them. But if you need to prioritize a certain task, or tasks, you can do so by letting your account manager know.




Are Premium Stock Photos Included?


Yes they are. We take copyright issues very seriously. The majority of the photos we use come from Depositphotos, Pexels and Unsplash. In some rare cases we might use photos with a creative commons licence from flickr. The same goes for the fonts we use either we own them or they are free for commercial use.




Is everything done in 24hrs?


Yes, with the exception of the starter plan. In general, banners, signs, social media graphics, website graphics such as sliders ad banners and one page designs are done in 1 business day. Other projects that are more complicated or demanding such as an e-book, a multipage document etc., surely will take more time. In any case you will be informed about this, the same day you submit your request. Standard procedure for us is that we send you a visual draft daily so you can follow the progress on larger projects.




Can I reopen a project?


Yes, if later down the road you decide you need some changes, you can easily have that project moved back into your queue providing it is within a year of the date it was first designed even if you don't have an active subscription. It is common for clients to misplace files that were designed years ago. In this case, we have to spend time finding the native file and to resend. In fact it is so common and yet time consuming that unfortunately, we had to start charging 20€ to resend a file if they are not already in an active plan, just to keep things in order.




Who owns the designs?


You own them! After the completion and e-mail confirmation of your final design, you will automatically receive a download link containing the ready to use file and the source files of your design. Please keep in mind that during our design process a combination of design programs may be used and every design may include more than one source files.




How does the 7 day free trial work?


We encourage you to try our 7 day free trial. Within this time frame you may send in as many design projects as you like. We will work on one project per day and send it out to you with a watermark just so you can get an idea of the workflow and the quality of design offered. After the 7 day free trial if you decide to buy a subscription, we will send you the files ready to use without the watermark extra from your subscription.

In the event you do not wish to buy our subscription services right away, you will be given the option to buy the designs at a very fair price.




Do you design in other languages?


Yes. It is common for us to receive texts in languages such as Russian, German, Italian, French etc. that we can implement in any design project.




Where are you based?


We are based in Greece but like many small businesses in this day and age, we are a truly remote business with our team spread far and wide. This helps us to keep office costs down and provide an efficient service to you, as it allows us to invest in more important things like our tools and systems which, ultimately, help us deliver a better service to you!




How do I cancel my Account?


It would be a shame to see you go…but we understand and we don’t judge. Just email your account manager oramaplus@gmail.com letting us know that you want to cancel and we’ll do the rest from our end.




What languages can we communicate in?


Your account manager is fluent in Greek and English and all communications can be done in these two languages.




Can I speak to my designer on the phone?


You may speak to your account manager / designer over the phone, video call and on any chat platform. In fact we encourage you to do so as it makes things much easier and quicker for revisions.




How is it so affordable?


Great question! By sharing the cost of a designer with other companies like yours, it brings the cost down for everyone making it more affordable to have access to a professional designer on a daily basis.

The alternative to our service is to continually have to outsource to freelance designers (which can be unpredictable) or employ your own in-house graphic designer which, unfortunately, is out of reach for a lot of small businesses.




Do you offer a money back guarantee?


If you haven’t used our services before, you are given a 7 day free trial (read more) to try us before you commit. For this reason, we do not offer a money back guarantee.




Do you offer one-off designs?


Yes we can offer one-off design. We will send you an estimation for this one job based on the current hourly rate of 25€ per hour with a set of number of revisions. But frankly it is not to your benefit. Our unlimited graphic design service is optimized to offer regular design work and unlimited revisions with a fraction of the cost.




Are there any hidden costs?


No, none at all. Your monthly plan fee is all you pay for all designs within the scope of the service. If you need something designed that doesn’t fall within the scope of this service we’ll let you know and can give you a separate quote for that.




How do I send you my design tasks?


It's super easy...just send an email request to oramaplus@gmail.com and we will get back to you with your completed design in a flash unless you have other jobs that are queued.




What design services do you offer?


For a detailed list of what services we offer please click this link: Creative Services List




Can I work with my designer in real time?


Yes! Unlike other companies that offer similar unlimited services, we use screensharing technology so you can make any corrections / revisions to your files easily with your dedicated designer at the comfor of your home and in any time zone! The time used for live communication will be deducted from your 2 hour daily client allocated time. How cool is that?




I have another question, where can I find the answer?


If you don't see the answer to your question here feel free to email us at oramaplus@gmail.com.




What details should my design request include?


Include these details every time for the best results: size, orientation, format (print or digital), preferred colours, inspiration designs, and text copy. The more descriptive you can be, the fewer revisions will be required.




I have multiple businesses, how many brands can I submit designs for?


If you have multiple brands / businesses please consider the Agency Plan that supports unlimited brands.





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© Orama Plus Creative Services - Xolo Go 2 OÜ - Fotini Theodosiou  
Lõõtsa tn 8a, 11415 Tallinn, Estonia - EE102255407
m. +30 6955 433 564  | oramaplus@gmail.com